abv77's Privacy Policy

1. Types of Information Collected

We collect various types of information when you register and use services at abv77. This information falls into two main categories: information you provide directly and information collected automatically.

1.1 Personal Information Provided Directly

When you open an account or use services at abv77, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — applicants must be 21 years of age or older)
• Email address
• Mobile number
• Bangladeshi National Identity Card (NID) or passport details (for KYC verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account details)
• Address details

1.2 Technical Information Collected Automatically

When you visit the abv77 website, certain information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Source of visit (referral URL)
• Pages visited and time spent
• Information collected through cookies and similar tracking technologies

2. Purpose of Data Collection

abv77 uses your personal information for specific and legitimate purposes. We do not use your information for any other purpose without your consent.

2.1 Primary Purposes

• Account Management: To complete the registration process and keep your abv77 account active.
• Identity Verification (KYC): To confirm age and identity in accordance with applicable regulations.
• Financial Transaction Processing: To securely process deposits and withdrawals.
• Customer Support: To provide 24/7 live chat support and resolve your complaints or questions.
• Fraud Prevention: To detect unlawful activity and ensure the security of the platform.

2.2 Secondary Purposes

• To conduct analysis for improving platform performance.
• To provide a personalized experience based on your preferences.
• To notify you about new promotions, bonuses or services (subject to your consent).
• To administer responsible gaming programs.

3. Data Sharing and Disclosure

abv77 may share information with third parties in limited circumstances and under strict confidentiality agreements.

3.1 Authorized Third Parties

• Payment Processors: For processing transactions with bKash, Nagad, Rocket, Upay and banking partners.
• Technology Service Providers: For secure hosting, cybersecurity and data analytics services.
• Game Providers: For game-related operational purposes with providers such as Pragmatic Play, Spribe, JILI and PG Soft.

3.2 Disclosure Based on Legal Obligations

We may be required to disclose information to authorities in the following circumstances:

• In compliance with a court order or valid legal process.
• To comply with anti-money laundering (AML) regulations.
• To assist regulatory bodies in fraud investigations.
• When necessary for the protection of minors.

4. Data Security Measures

abv77 implements industry-standard technical and organizational measures to ensure the highest level of security for your information.

• SSL Encryption: All data transmissions are secured through TLS/SSL encryption.
• Encrypted Storage: Stored sensitive data is protected using strong encryption algorithms.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.
• Security Testing: Regular security audits and vulnerability assessments are conducted.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.
• Two-Factor Authentication: An additional security layer for account access.

5. Cookie Policy

abv77 uses cookies and similar technologies to improve your experience and ensure platform functionality.

5.1 Types of Cookies

• Essential Cookies: Indispensable for maintaining login sessions and the basic functionality of the platform.
• Functional Cookies: Remember your preferences, language settings and other personalized settings.
• Analytics Cookies: Help analyze website traffic and user behavior.
• Security Cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some parts of the platform to not function properly.

6. Data Retention Period

abv77 retains your personal information in accordance with the following policy:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, financial records and KYC information may be retained for a specified period in accordance with legal obligations.
• Transaction History: Records of financial transactions are retained until the statutory time limit.
• Marketing Data: Deleted immediately upon withdrawal of your consent.

Once the required retention period has passed, we destroy or anonymize your information using secure methods.

7. Your Rights

As a user of abv77, you have the following rights over your own information:

• Right of Access: The right to receive a copy of the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Object to Processing: The right to object to your information being used for marketing purposes.
• Right to Withdraw Consent: The right to withdraw your previously given consent at any time.
• Data Portability: The right to receive your information in a structured format where applicable.

To exercise these rights, please contact us by email at: [email protected]. We will respond to your request within a reasonable time.

8. Protection of Minors

abv77 is intended only for persons aged 21 or older. We do not intentionally collect any personal information from minors.

If we are informed that information from a minor has been collected by us, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please notify us immediately at [email protected].

9. International Data Transfers

In some cases, to provide our services, your information may be processed on technology servers outside Bangladesh. In such cases we ensure that:

• Data transfers always take place through encrypted channels.
• The receiving party is contractually bound to maintain equivalent privacy protections.
• Only information that is strictly necessary for the operation of the service is transferred.

10. Policy Changes and Updates

abv77 may review and update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a clear notice on the main page of the website.
• Sending a notification to your registered email address.
• Stating the effective date of the changes.

Continued use of our platform after any changes will indicate that you have accepted the updated policy. We recommend visiting this page regularly.

11. Third-Party Links and Services

Our platform may include integrated functionality with third-party game providers or payment services. These third parties have their own privacy policies and those are outside abv77's control. abv77 is not responsible for the privacy practices of third parties.

We recommend that you also read the privacy policies of these third parties and stay informed about how they collect information.

12. Contact and Complaints

If you have any questions, concerns or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will endeavor to resolve your request or complaint as quickly as possible and within a maximum of 30 working days. Your privacy is of great importance to us and we are always committed to protecting your information.